The Total Cost of Ownership (TCO) for enterprise software is the sum of all direct and indirect costs incurred by that software, and is a critical part of the ROI calculation. However, it is often ignored or woefully underestimated. In this article, we look at...
Recently, the travel industry has talked about tapping into big data to deliver customer personalization. But “big data” is much easier to toss around as a sexy buzzword than it is to actually accomplish. The industry faces two major challenges: 1) collecting and processing data in...
The key to remaining relevant and profitable amidst rapid change is to keep innovating. We live in a world where we are seeing the constant turnover of companies as they are replaced with newer, more dynamic business models and service offerings that put the customer at...
In the age of the customer, companies have to focus on the technologies, systems and processes that win, serve and retain customers. Empowered customers, armed with ever-increasing digital capability, are assaulting your business model. Get used to it. To read the full article, click here....
2016 will be a year of action for companies. It will be the year that the companies that thrive will be those advancing down the customer obsession path — while those that downplay their customers’ needs will start to wither away. The good news? You and...
It doesn’t make any difference whether enterprise software is purchased or developed; project success can be elusive. So, what do we mean by “success”? Most people would say there are three parts to success, namely: 1. The project must be completed on time. 2. The project must...
The lack of stakeholder involvement can doom new enterprise software projects. Learn how to increase end user and executive sponsor buy-in, to help drive projects to successful conclusions. To read the full article, click here....
Moving from on-premises to the cloud is one of the most important decisions that enterprises face today. If you decide to move your business to the cloud, your first task will be researching to find the best enterprise-grade Infrastructure-as-a-Service (Iaas) or cloud platform to meet...
The Internet of Things (IoT) is an exciting concept, a future where "billions of things are talking to each other," as technology consulting company SAP describes it. We’ve seen gadgets and domestic appliances connect to the Internet and ping your smartphone with info, but it’s...
The IoT links the physical and digital worlds. The massive amounts of data that instrumented devices collect provide businesses the opportunity to learn about the environment in which they operate, gleaning insights that can be turned into actions. These insights can help formulate new delivery...